Confidentiality

Any contact you have with us is treated as confidential, except for: 

1

If there is a reason to believe you or another person is at serious risk. 

2

Professional supervision for quality control, to ensure the best possible service for you. 

3

Audit by a government funding agency to check the work they pay for is being done. 

4

If required by a Court of Law 

Any notes that are made by a Family Support Worker are kept locked away. 
You are entitled to see notes which are records of what was said during your time. 

Feedback & Suggestions

If you have any comments about our service or suggestions for improvement, please tell us, either in person, over the phone or by email.

Alternatively you may contact  
The Complaints Officer 
P O Box 470 
Te Awamutu 3840